pokko Frequently Asked Questions

Registering on pokko takes under two minutes. Go to pokko.vip, tap the registration option, enter your mobile number, create a secure password, and confirm your details. You must be 21 or older to register. After sign-up, complete KYC verification by uploading a valid National ID or passport so you can access deposits, withdrawals, and real-money games.

pokko requires all players to be at least 21 years old — no exceptions. This applies to account creation, deposits, betting, claiming bonuses, and withdrawals. Age is confirmed during KYC verification. Any account discovered to belong to someone under 21 is suspended immediately and the balance may be forfeited pending a review.

No — pokko enforces a strict one-account-per-player rule. Duplicate accounts, whether registered under the same name, different names, shared devices, or overlapping payment methods, are prohibited. If pokko detects multiple accounts linked to the same person, all accounts will be permanently closed and any funds may be forfeited.

KYC on pokko requires you to submit a clear photo of your National ID card (NID) or passport, proof of your current address, and confirmation of the payment method linked to your account — such as the bKash or Nagad number you registered with. Submissions are typically reviewed within 24 hours. Withdrawals are only processed after KYC is complete.

If you cannot log in, first try the 'Forgot Password' link on the pokko login page and reset your password via the SMS code sent to your registered mobile number. If your account appears to be locked or suspended, or the reset SMS does not arrive, contact pokko support directly at [email protected] with your registered mobile number and we will investigate promptly.

pokko supports bKash, Nagad, Rocket, and Upay for both deposits and withdrawals — all processed in Bangladeshi Taka (BDT). These are Bangladesh's most widely used mobile financial services, making transactions fast and straightforward for players across Dhaka, Chittagong, Sylhet, and the rest of the country. Cryptocurrency and international cards are not currently supported.

bKash deposits on pokko are typically credited within 1 to 5 minutes of a completed transaction. During high-traffic periods or if the bKash network experiences a delay, it may take up to 15 minutes. If your balance has not updated after 30 minutes, contact pokko support at [email protected] and include your bKash transaction ID so the team can trace it quickly.

The minimum deposit on pokko is ৳200, which applies to all supported payment methods including bKash, Nagad, Rocket, and Upay. pokko does not set a maximum deposit cap, though individual mobile wallet providers may impose their own daily transaction limits. Always check your bKash or Nagad app for any provider-side limits before depositing large amounts.

The minimum withdrawal on pokko is ৳500. To process a withdrawal, your KYC verification must be completed. pokko routes withdrawals to the same payment method used for your most recent deposit where possible. bKash and Nagad withdrawals generally complete within 30 minutes under normal network conditions, though processing may take longer during peak hours.

pokko charges no fees on deposits or withdrawals. Any transaction fee that appears is charged by your payment provider (such as bKash or Nagad) according to their own fee schedule — pokko neither deducts these fees from your balance nor reimburses them. We recommend checking your mobile wallet's fee structure before initiating a transaction if you want to know the exact cost.

pokko covers a wide range of cricket betting markets including match winner, top batsman, total runs, fall of first wicket, and live in-play betting across BPL, IPL, T20 World Cup, and international matches featuring the Bangladesh Tigers. BPL matches — played in Dhaka, Chittagong, and Sylhet — are among the most popular markets on pokko during the tournament season.

No app download is needed — pokko runs entirely in your mobile browser. Open pokko.vip in Chrome on Android or Safari on iPhone, log in, and you have full access to all games, betting markets, deposits, and withdrawals. The mobile-optimised site works on all modern smartphones and loads quickly even on 4G connections common across Bangladesh.

Yes. pokko exclusively hosts slots from certified game providers whose RNG (Random Number Generator) systems are tested and audited for fairness by independent laboratories. The RTP (return to player) percentages are set and published by each provider — pokko does not alter these figures. Players can check the RTP of any slot by viewing the game's information panel before or during play.

pokko's live casino section streams real-time table games with professional dealers, including baccarat, roulette, blackjack, Dragon Tiger, Teen Patti, and Andar Bahar. Games are streamed from studios equipped with multiple camera angles so players can follow the action clearly on a mobile screen. Live casino is available around the clock and is accessible without any app download.

New pokko players receive a welcome bonus on their first qualifying deposit. The exact bonus percentage and maximum amount depend on the current promotion — check the Promotions section after logging into pokko for the latest offer. Welcome bonuses are subject to wagering requirements, meaning you must wager the bonus amount a specified number of times before any winnings from it can be withdrawn.

A wagering requirement means you must place bets totalling a set multiple of your bonus before you can withdraw any winnings from it. For example, if pokko gives you a ৳1,000 bonus with a 20x wagering requirement, you need to wager a total of ৳20,000 before the bonus converts to withdrawable cash. Each bonus promotion on pokko states its wagering requirement clearly in the terms.

Yes — every pokko bonus comes with a validity period stated in its specific terms. If the wagering requirement is not met within that period, the bonus balance and any winnings from it are cancelled automatically. Always note the expiry date when you claim a bonus. pokko does not extend bonus validity periods once they have expired.

It depends on the specific pokko promotion. Some bonuses are valid across sports betting markets including cricket, while others are restricted to casino games or selected slots. The eligible product categories for each bonus are listed in that promotion's terms page on pokko. Always read the terms before placing a bet you intend to count toward a wagering requirement.

pokko uses SSL encryption across the entire platform so all data exchanged between your device and pokko servers is protected in transit. Account access is secured by password authentication, and KYC verification reduces identity fraud risk. pokko does not sell or share your personal data with third parties for marketing. Financial transactions through bKash, Nagad, and Rocket are processed through each provider's own secure infrastructure.

pokko serves Bangladeshi players as an online casino and sports betting platform. We recommend reviewing the laws that apply in your specific location before using the platform. pokko does not claim specific licensing from Bangladeshi government bodies and does not provide legal advice. Players are responsible for ensuring their personal use of pokko complies with any applicable local regulations.

To self-exclude, log in to pokko and go to the Responsible Gaming section in your account settings. You can select a temporary self-exclusion period — 1 week, 1 month, or 6 months — or choose permanent account closure. Once active, your account is locked and pokko will stop sending you promotional messages. For help activating self-exclusion, email [email protected].

Yes. pokko lets you set a daily, weekly, or monthly deposit cap directly from your account settings. Once set, pokko will automatically decline any deposit that would push you over your chosen limit within the period. Deposit limits take effect as soon as you save them. Any request to raise a limit is subject to a mandatory 7-day waiting period before the increase takes effect.

Reach pokko customer support by emailing [email protected] — the team is available 24/7. Email is the primary support channel for account issues, payment queries, responsible gaming requests, and general questions. pokko does not operate a phone helpline. For responsible gaming matters specifically — including self-exclusion or deposit limit requests — mark your email subject line clearly and the team will prioritise it.