pokko Privacy Policy

Overview

Introduction — Your Privacy at pokko

This Privacy Policy describes how pokko ("we", "us", "our") collects, processes, stores, and shares personal information when you use the pokko website and platform at pokko.vip. This policy applies to all users of the pokko platform, including registered players, visitors, and individuals who contact pokko support.

By creating an account or using the pokko platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the pokko platform.

Data Collection

Information We Collect

pokko collects the following categories of personal information from users. The specific information collected depends on whether you are a visitor, a registered player, or a player who has completed KYC verification.

Data Use

How pokko Uses Your Information

pokko uses the personal information collected from you for the following purposes. We process personal data only to the extent necessary for each purpose identified below.

• To create and manage your pokko account, verify your identity, and fulfil our obligations under applicable KYC and age verification requirements.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records of all transactions.
• To provide customer support, respond to queries, resolve disputes, and communicate important account-related notifications to you.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on the pokko platform, including through automated monitoring systems.
• To analyse platform usage, improve the pokko product, personalise your experience, and where you have opted in, to send you information about relevant promotions and bonuses.

Data Sharing

When and How pokko Shares Your Data

pokko does not sell your personal data to third parties. We may share your personal information only in the following circumstances:

• With payment processing partners (such as bKash, Nagad, Rocket) solely for the purpose of processing your deposit and withdrawal transactions. These partners receive only the minimum information necessary to complete the transaction.
• With game content providers (such as Evolution Gaming, Pragmatic Play, Spribe) who supply games to the pokko platform. These providers may receive game session data necessary to operate and audit the games.
• With identity verification and KYC service providers engaged by pokko to fulfil our age and identity verification obligations. These providers operate under strict confidentiality obligations.
• When required by law, court order, regulatory authority, or where disclosure is necessary to prevent fraud or protect the safety of pokko or its players.

pokko requires all third parties who receive personal data to maintain appropriate technical and organisational security measures. We do not permit third parties to use your personal data for their own marketing or commercial purposes without your explicit consent.

Payments

Payment Data and Mobile Wallet Privacy

pokko accepts deposits and processes withdrawals via local Bangladeshi mobile wallet services including bKash, Nagad, Rocket, and Upay. When you make a deposit or withdrawal, pokko records the mobile wallet number used, the transaction amount, the date and time of the transaction, and the transaction reference number provided by the payment provider. This information is retained as part of your account's financial records.

pokko does not store full payment account PINs, passwords, or authentication credentials. pokko will never contact you by phone, SMS, or email to request your bKash, Nagad, Rocket, or Upay PIN or password. If you receive such a request claiming to be from pokko, do not comply and contact pokko support immediately to report it.

Cookies

Cookies and Tracking Technologies

pokko uses cookies and similar tracking technologies on the pokko.vip website to operate the platform, remember your session and preferences, detect fraud, and analyse platform usage. Cookies are small data files stored on your device by your browser. pokko uses both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period).

You may manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of the pokko platform — in particular, disabling session cookies will prevent you from remaining logged into your account. pokko does not use cookies to collect sensitive personal or financial information.

Security

How pokko Protects Your Data

pokko implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your browser and the pokko platform is encrypted using SSL (Secure Sockets Layer) technology. Account access is protected by password authentication. KYC documents are stored in encrypted form and accessible only to authorised pokko personnel with a legitimate need to review them.

Your Rights

Your Data Rights as a pokko Player

pokko respects your rights in relation to your personal data. The following rights are available to you as a pokko player. To exercise any of these rights, please contact pokko support with your account details and the specific request.

pokko will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before actioning a request. If pokko declines a request, we will explain the reason. You may contact pokko support by email at [email protected] to submit a data rights request.

Retention

How Long pokko Retains Your Data

pokko retains personal data for as long as your account is active and for a period after account closure as required to fulfil our legal, regulatory, and contractual obligations. Transaction records and KYC documentation are retained for the periods required under applicable financial record-keeping and anti-money laundering regulations.

Marketing communications and preference data are retained only while you remain opted in to receive them and for a short period after opt-out to ensure suppression lists are honoured. Technical and usage data is retained for platform analytics purposes for a rolling period determined by pokko's data governance policies.

Policy Updates

Changes to This Privacy Policy

pokko reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When we make material changes, we will update the "Last Updated" date shown in this policy. For significant changes that affect how we use your data in a materially different way, we will provide notice through the pokko platform or via the contact information associated with your account. Your continued use of pokko following any update to this Privacy Policy constitutes your acceptance of the revised policy.